SEPTA is offering credits for unused and partially used TransPasses and TrailPasses valid during the following periods:
- March Monthly Passes and March 9th & 16th Weekly Passes
Customers who purchased the above passes on SEPTA Key cards will need to contact the SEPTA Key Call Center at 1-855-567-3782 (number listed on the back of card) and request that the pass product be removed.
A pro-rated refund will be placed in your Travel Wallet, calculated from the last date the pass was used. The Call Center is available Monday-Friday 6:00 am – 8:00 pm and weekends 8:00 am – 6:00 pm. You can use Travel Wallet funds to purchase your next pass.