Due to the impact on customers from the Silverliner V portion of the rail fleet being taken out of service over a structural defect, SEPTA will provide refunds and credits for customers who have purchased Weekly and Monthly Regional Rail TrailPasses.
The refunds and credits are for customers who purchased Weekly Regional Rail TrailPasses for the week starting Monday, July 4, and those who bought Monthly Regional Rail TrailPasses valid July 1-31.
To receive refunds, customers will have to mail their passes to SEPTA no later than Thursday, July 7. Envelopes must be post-marked July 7 or earlier. A check will be sent to the address provided by the customer.
Please note “Silverliner V Pass Refund” on the envelope, place the refund-eligible Regional Rail TrailPass inside and mail it to:
SEPTA
P.O. Box 58609
Philadelphia, PA 19102-8849
For customers who want to continue using their TrailPass this week and for July, SEPTA will offer a credit on a future purchase. The credits can be redeemed on any pass purchase made through Monday, Oct. 10. These are the credits SEPTA is making available for TrailPass holders:
Weekly Regional Rail TrailPass Credits (passes valid the week that began Monday, July 4):
- Zone 1, 2 and Cross-County Weekly TrailPasses: $5 credit
- Zone 3 and Anywhere Weekly TrailPasses: $10 credit
Monthly Regional Rail TrailPass Credits (passes valid July 1-31):
- Zone 1 and Cross-County: $20
- Zone 2: $25
- Zone 3: $30
- Anywhere: $35
