SEPTA is expanding the SEPTA Key Early Adopters program to include the Travel Wallet feature beginning November 14. The Travel Wallet enables riders to load Key cards with cash value and pay as they go on all buses, trolleys and the Market-Frankford and Broad Street Lines.
“The Travel Wallet is a great option for customers who currently use cash or tokens and transfers for their regular travel,” said SEPTA General Manager Jeffrey D. Knueppel. “It’s also a convenient choice for those who only ride a few days a week or for occasional customers, because it eliminates the need to pre-purchase tokens or have exact change. Your SEPTA Key Card loaded with money in the Travel Wallet will always have the correct fare to pay for your ride.”
SEPTA is using a soft-launch approach for the Travel Wallet to help familiarize customers with this new way of paying, and to help ensure the Authority can address any issues that customers experience before moving to a larger rollout. The Travel Wallet launch will start with 1,000 new SEPTA Key cards available for customers at the Sales Office and Fair Kiosks at SEPTA Headquarters, 1234 Market Street.
Customers will be required to put a minimum of $10 on the card, with a maximum of $250. Customers who already have SEPTA Key Cards from previous Weekly and Monthly TransPass purchases can also load money onto the Travel Wallet at the SEPTA Headquarters locations. In the later phases of Travel Wallet, customers will be able to load and reload money at all SEPTA Sales Offices, at fare Kiosks located at transit stations and bus loops, online and through the SEPTA Key Customer Call Center.
During this soft-launch rollout, funds in a customer’s Travel Wallet can only be used to pay for one person. It cannot be tapped multiple times to pay for more than one rider – this is a feature that will be added in a later phase of the Key rollout. Customers can have both a current TransPass and money in a Travel Wallet on a SEPTA Key Card, but the Travel Wallet funds will not be deducted if there are still rides available on the pass.
The Travel Wallet is the latest feature to be rolled out to customers as part of the SEPTA Key Early Adopters program. SEPTA is also continuing with sales of Key cards loaded Weekly and Monthly TransPasses at sales office locations. In addition, Quick Trips – a single ride, magnetic stripe ticket for Market-Frankford and Broad Street Line service – launched earlier this fall. Also, this week, seniors will start receiving their new SEPTA Key photo identification cards in the mail.
SEPTA has a detailed FAQ and more information about the Travel Wallet and other aspects of the SEPTA Key online at www.septa.org/key.